Refund policy

Refund & Return Policy

At CanadianBongs.ca, we stand behind the quality of our products and aim to make every purchase smooth and stress-free. Due to the nature of our items, specific return and warranty policies apply. Please review the details below.

📦 Keep Your Packaging

Yes — always keep your original box and packaging.
Some warranty or return claims require the serial number from the product box, so disposing of it may prevent a successful claim.

🔌 Vaporizer Warranty

Almost all vaporizer and vaporizer part warranty claims are handled directly through the original manufacturer. This ensures your device is serviced by the experts who designed it, leading to faster and more accurate resolutions.

Canadian Bongs doesn’t handle vaporizer warranty repairs in-house, but we’re happy to guide you through the process.
If your device develops a defect or stops working as expected:

  • Contact us and we’ll connect you with the correct manufacturer support team

  • Most manufacturers require:

    • Proof of purchase

    • Serial number

    • Photo or video showing the issue

Once submitted, they’ll review your claim and, if approved, will repair or replace your device according to their warranty terms.

Manufacturer warranties usually cover defects in materials or workmanship (such as battery failure or internal malfunctions during normal use).
They do not cover:

  • Damage from misuse

  • Accidents or drops

  • Water exposure

  • Unauthorized modifications

Most brands offer 1–3 years of coverage, and some provide lifetime coverage on select components.

Need help starting a warranty claim?
Email Sales@CanadianBongs.ca or text 778-769-4326 (email is fastest).

🧪 Warranty on Bongs & Accessories

If your bong or accessory arrives damaged or defective, notify us within 48 hours of delivery.
If eligible, we’ll issue a refund or replacement.
Email support is preferred for the fastest resolution.

❌ What Is Not Covered

  • Damage caused by misuse or user error

  • Vaporizers or accessories that have been opened and show no defects

🔁 Vaporizer Returns

Yes — only if unopened and unused.

  • Return requests must be made within 30 days of delivery

  • A 5–15% restocking fee applies

  • A $15 shipping fee applies

  • Opened vaporizers without a defect are not eligible for return

🔁 Bong & Accessory Returns

Yes — as long as the item is:

  • Unopened and untampered with

  • Return is requested within 30 days

Fees may include:

  • 5–30% restocking fee

  • $15 minimum shipping deduction

Used items or opened packaging are not eligible for return unless the item arrived damaged.

📦 Wrong Item Received

If you received the wrong product, notify us within 48 hours.
We’ll verify the issue and send a corrected shipment or refund if appropriate.

The item must remain unused and in original condition.

📬 Contact for Returns & Warranty Help

For all return requests, warranty questions, or support:

📧 Sales@CanadianBongs.ca
📱 778-769-4326 (email preferred for faster response)