Yes, we offer free shipping on orders over $99.

Once your order is placed, a confirmation email or text will be sent with your tracking number. If you don't see it, please check your spam folder. Still missing? Contact us at Sales@CanadianBongs.ca or text 778-769-4326 (email is preferred for faster support).

Orders are shipped from our main warehouse in Vancouver, BC, and occasionally from our secondary warehouse in Brandon, Manitoba. Products that ship exclusively from Manitoba are marked in our Secondary Warehouse Collection.

Yes. All orders are packaged in plain boxes with no visible branding or content labels. If you’re requesting delivery with no signature, leave a note at checkout. If you're picking up from a post office, a valid ID will be required.

Orders placed before 10 AM (Pacific Time) are usually shipped same-day. Most orders ship within 24 hours, and up to 48 hours during holidays or peak periods.

es. The shipping address must match your billing address to prevent fraud. Orders with mismatched addresses may be delayed or canceled if flagged for verification.

If a wrong or incomplete address is submitted (e.g. missing apartment number), we cannot issue a refund or replacement if the package is lost. Always double-check your details before confirming your order.

Yes. A $10 cancellation fee applies to cover non-refundable processing costs if your order is canceled before shipping.

If you're paying by Interac e-Transfer, follow the payment instructions shown at checkout. For any questions, contact us directly at Sales@CanadianBongs.ca

If your product arrives damaged or defective, contact us within 48 hours of delivery. For lost parcels, you're eligible for a refund or replacement if the shipping issue wasn't caused by incorrect address entry.

f your product is damaged or lost during transit by Canada Post, please notify us immediately. We will then alert Canada Post, who will contact you to obtain a detailed account of the incident. Canada Post will then initiate an investigation, which involves the delivery driver retracing their steps to locate the parcel, as well as a thorough investigation by Canada Post's fraud team. This process may take up to 15 days, and we do not issue refunds or reship orders until the investigation is concluded. We understand the inconvenience this may cause and sincerely apologize in advance if this happens to you. Thank you for your patience and understanding.

Yes. Keep all original packaging. Some warranty or return claims may require a serial number from the box of your product.

Almost all vaporizer and vaporizer part warranty claims are handled directly through the original manufacturer. This approach ensures your device is serviced by the experts who designed it, allowing for faster troubleshooting and resolution based on the exact terms of their warranty policy.

While Canadian Bongs doesn’t handle vaporizer warranty repairs in-house, we’re here to help guide you through the process. If your device develops a defect or stops functioning as expected, simply reach out to us and we’ll connect you with the appropriate warranty support team from the manufacturer. Most manufacturers require proof of purchase, your serial number, and sometimes a photo or video showing the issue. Once submitted, they’ll evaluate your claim and, if approved, will either repair or replace the device in line with their warranty policy.

Manufacturer warranties typically cover defects in materials or workmanship, including issues like battery failure or malfunctions during normal use. However, warranties do not apply to damage caused by misuse, accidents, water exposure, or unauthorized modifications. Most brands offer one to three years of coverage, depending on the product, and some even offer lifetime coverage on specific components.

If you're not sure where to start or need help reaching the right support team, feel free to contact us at Sales@CanadianBongs.ca or text 778-769-4326. Email is preferred for the fastest response, and we’re always happy to make the process as smooth as possible.

If your bong or accessory is damaged or defective upon arrival, notify us within 48 hours of receiving it. If eligible, we’ll issue a refund or replacement. Contact us by email for the fastest resolution.

• Damage caused by misuse or user error
• Vaporizers or accessories that have been opened and show no defects

Yes—if it’s unopened and unused. Returns must be requested within 30 days of delivery. A 5–15% restocking fee and a $15 shipping fee apply. Opened vaporizers without a defect are not eligible for return.

Yes, as long as the item is unopened and untampered with, and the return is requested within 30 days. A 5–30% restocking fee and $15 minimum shipping deduction may apply. Used items or opened packaging are not eligible for return unless damaged on arrival.

If you received an incorrect item, notify us within 48 hours. We'll verify the issue and send a corrected shipment or refund if appropriate—just make sure the product remains unused and in original condition.