Shipping policy

Where We Ship From

Canadian Bongs is an online-only store. All orders ship from our warehouse in Vancouver, British Columbia.

Shipping Carriers

We ship with Canada Post and Purolator at our corporate shipping rates.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Orders over $99 (before taxes and after discounts) get free Expedited Parcel shipping anywhere in Canada.

Because of delivery issues in some areas, free shipping orders may be sent with Canada Post even if Purolator was selected at checkout. If you pay for Purolator shipping, your order will ship with Purolator.

Processing Times

Orders placed before 10am Pacific Time have the best chance of shipping the same day. Most orders ship within 24 hours, and some may take up to 48 hours. Holidays and long weekends may affect shipping and delivery times.

Order Confirmation and Tracking

You’ll receive a receipt by email and/or text when you place your order, and a tracking number once it ships. For help, contact us at Sales@CanadianBongs.ca or 778-769-4326.

Discreet Packaging

All orders ship in plain packaging with no Canadian Bongs branding and nothing that shows what’s inside.

Signatures and ID

Most deliveries require a signature. To request no signature, leave a note in the note box at checkout. ID isn’t required when your parcel is delivered to your shipping address. If you pick up your parcel from the carrier, you’ll need ID to prove it’s yours.

Billing

We don’t offer discreet billing. Purchases appear on your statement as Canadian Bongs.

Address Verification

Your shipping address must match the address on your credit card account. Orders with mismatched addresses may be delayed while we complete extra verification. If an order is flagged as potentially fraudulent, we have the right to cancel and refund it.

Interac e-Transfer

Send e-Transfers to Sales@CanadianBongs.ca. Auto-deposit is on, so your bank shouldn’t ask for a security question. If it does, create your own question and email us the answer, or use your order number as the password.

Cancellations

A $10 cancellation fee applies to all cancelled orders to cover payment processing fees. If an order can’t be pulled from our warehouse before it ships, you’re responsible for the cost of shipping it to you and back to us.

Incorrect Addresses and Unclaimed Parcels

If a parcel is returned to us because of an incorrect shipping address or any other error not on our end, you’re responsible for the return shipping fee and the cost to reship it.

Carriers hold parcels for pickup for a limited time, usually 5 to 14 days. If a parcel isn’t picked up and is returned to us, you’re responsible for the original shipping cost, the return fee and the reshipping cost. If you choose a refund instead of a reshipment, you’ll receive a full refund minus the total shipping costs.

Lost or Damaged Parcels

All damage claims must be reported within 48 hours of receiving your order. That window starts on the delivery date or the day you pick up your parcel.

If Canada Post damages your order in transit, you’re entitled to a full refund or replacement at no extra cost. If Canada Post loses your order, you’re eligible for a full refund or replacement as long as the error wasn’t caused by the person who placed the order, such as an incorrect address or missing apartment number.

When a parcel is lost or damaged, we notify Canada Post and they open an investigation. This can take up to 15 days, and refunds or reshipments are only issued once the investigation is complete.

Incorrect Items

If we ship you the wrong product, we’ll replace it right away at no cost to you.

Returns and Warranty

For our full returns and warranty details, see our Shipping, Returns & Warranty page.